Lplsprog: they're only anticipating your car being sat cold in the car park for a bit longer than you planned.
MUFC fan: I
thought they flew business class too. Having paid this for my family, we found ourselves in a 737-800, economy class, for 10 hours instead.
Their attitude? Tough! We got you home didn't we? Never mind that I could have bought econ tickets for 75% less! Best bit was, they phoned ahead to tell the premium lounge staff not to let their own business class passengers in!
Honestly folks, you don't know the half of it with this mob.