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Old 13th Jun 2007, 10:42
  #12 (permalink)  
Dynasty Trash Hauler
 
Join Date: Nov 2005
Location: Tie Pay
Posts: 60
CX training is basically non existant. All candidates are checked from the start, no coaching. There are a lot of egos blocking the system from achieving satisfactory results. Most trainers are by title only and have had little formal training in methods of instruction. Many candidates fail because the pilot conducting the assessment is not confident enough to make an accurate judgement and so takes the easy way out. There is no review of checkers and trainers and no transparency forcing them to adhere to policy or a code of ethics. Such behaviour would never be allowed to exist in any other airline or flt dep I have worked for.

Basically, CX training and flt ops in general is very old fashioned and has largely been left behind by more enlightened airlines.

DTH. Ex USAF, CX Captain, US Major Checkairman, US LCC Checkairman, Corporate Checkairman, FAA inspector.
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