Little Realfish is having a similar problem following a recent 'round-the-world' trip. He has not received his miles for his VS Hong Kong to Sydney sector and he is now 2,500 miles short of the magic 25000 miles for a Star Alliance flight in Europe.
He gave his KrisFlyer number at the VS HKG check in desk but didn't retain his boarding pass. When he made his retroactive claim he told them this but they indicated he 'needed his boarding pass'.
He rang them to explain, once again, that as he had given his KF membership no. at check-in he hadn't kept the BP. They said 'no problem' and asked him to get in touch with VS to obtain a 'confirmation of travel' document and send it to them - which he did. (VS were great - they e-mailed it by return)
KrisFlyer have now confirmed that they have received this but today have asked him for his....
boarding pass.
