55yrsSLC_10yearsPPL:
You are right one two counts (i) My income is not derived from flying sadly, and (ii) you are quite right about customer service and it seems to me that the captain triggered some nerves by a 'lost in translation' announcement that made it sound like there was a safety issue with the plane.
It was not my intention either to belittle passengers who are nervous, or to imply that those who care for passengers daily would make such a statement. My comment was poorly thought out.