Mr Turner;
We are singing from the same hymn sheet. Customer service is utterly non-existent at most "mandatory" FBOs. You and I fly the same type, we pay obscene amounts for handling and get treated as an utter inconvienience.
Our aircraft cost as much as some of the shiny jets (in fact my new one more than most) and yet we are still the "poor" side of the industry. Our ops now know to ask me where I want to route, asking me that saves the blood and thunder which follow anytime I have to deal with contemptuous/contemptible FBOs.
The way we pilots are treated is bad enough, but if you have passengers on board.................
VH
PS I thought you were supposed to be finished now. Haven't seen you in my local environs for a while. AC sends love JH