MP,
.....The way you put it.... sounds like its become a service bulletin filing job......
Nah, that's b#llocks I'm afraid! It's much more than that.
Reminds me of when we had a really cock-sure liney guy in office for a while, big attitude ....'we get 'em flying, you lot just sit here, this is just an admin. job'....etc etc. Quite amusing considering this was also the guy who'd phone us regularly at 3 in the morning for advice and help. By the end of the second week he was tearing his hair out with a project.
couldn't resist chipping in with 'what's the matter, it's just an admin job!'
I have equal respect for all roles (having done most of them over the years), horses for courses.