The following piece was in yesterday's Sunday Times, good to see that Silverjet quickly arranged compensation:
THE PERILS of booking on an airline with just one aircraft became apparent last weekend when the business class-only carrier Silverjet's fleet of one "went technical". Sunday Times readers Richard and Marta Perry had booked £999 return flights to New York, but their outbound flight was delayed for four hours due to mechanical problems, and the return cancelled altogether. Instead of enjoying 75in flat beds, they flew home in 31in Virgin economy seats.
Another tale of passengers fighting for compensation from an airline that responds with legal loopholes? Unusually not. Within 48 hours, Silverjet had refunded the cost of the cancelled flight and offered the Perrys, and 78 other passengers, complimentary return seats as compensation.
"We are extremely disappointed to have let our customers down, but we will never compromise safety," said Silverjet's CEO, Lawrence Hunt. "Our compensation policy is the best in the business, and we hope that Mr and Dr Perry will take up our offer to fly Silverjet again."