They're a bloody useless bunch of chancers.
If you try phoning them you can't get through...they never answer telephones. They won't respond to emails. Their website had some form of 'booking on-line' link the last time I visited it (which was a good few months ago) and it was returning error messages when you tried it!
So the only resort (?!) you have is to Fax them their booking form, including your Credit Card details...and wait. And believe me, they won't get back to you too snappy. You might find (like me) that they'll finally contact you on the day of departure (seriously!) to tell you the booking is now OK'd, and they'll post you your tickets!!! This was after I'd spent a week trying to get through (long distance!) on their phone line. They didn't answer faxes either!
So I told 'em no thanks I'd been forced to make other arrangements, and anyhow posting tickets today, when I'm leaving tonight....come on!
They could not offer an airport ticket collection....wanted me to go to central London, to some office? Not a chance!
They then got stroppy and told me I'd have to pay a cancellation fee. When I told them to sod off they actually rang my airlines Staff Travel department and threatened to pull their product from all the employees of the airline if I didn't cough up!!
These people are unreal, and there's obviously a crying need for some enterprising folk to move in and provide a decent service to this niche market. Since Touchdown can't be bothered to answer their phones there must be an opportunity...and someones making a lot of money for old rope at the moment.
By the way....I didn't pay their cancellation fee, and never will.
(PS The booking I wanted...I went ahead and contacted the provider directly, and got it for the same price Touchdown was advertising. They also informed me that Touchdown had not in fact made any request to them for the service...and Touchdown wanted me to pay a cancellation charge?
The one good thing about Touchdown is the glossy brochures give you the names and nice pictures of the hotels that give good airline staff discounts at your chosen destination. Take your pick and then get on the net and do your own booking....much more satisfactory).
[This message has been edited by CaptSensible (edited 19 February 2001).]