PPRuNe Forums - View Single Post - Aussie Businessmen On Trial for getting Drunk on Etihad Flight.
Old 5th Jun 2007, 12:44
  #26 (permalink)  
Mustapha Rex
 
Join Date: Jun 2005
Location: Lisboa
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oblassspop,
Great try at showing us you know more about the issue.
No one is supportive of any such behaviour, I am however of the opinion that the crew are also on-board to prevent this from happening.
How you ask? Simply by acting professional and not puerile as they often do on board EY, shocked by this passenger asking for another drink and the way he is chatting her up like she has never seen it before, but her male cousin's just happened to be bigger and thicker!
But I will even go further, by sayiing that is it the attitude of the crew that will often genrate such behaviour, and if the management does not realise it or cannot control it, you will be in for more events such as this one and worse as well.
Let us not loose focus, this is a service industry and crew are there to provide a service, first and foremost in terms of safety, to avoid the black hole but second and just as important to create that atmosphere of serenity that tells the passenger that he/she is flying in a hospitable atmosphere where they can relax.
The passengers in this case were probably so irrate by the nonchalence of the crew that they actually kept drinking for the sake of getting on with it, and the crew just as irrate probably swore to make the passengers pay for their attitude, what they forgot is that this is not abu dhabi, but an international airline and no one would know these little princesses from eve, all they want is service.
Now keep giving us the morality of who did this and who did what, the bottom line is that if the crew were confident and professional this would have not taken place.
It takes foresight to run an airline, not a silver s class and a little weener!
Cheers!
Mustapha Rex is offline