As far as I am aware,
VB Does not have an american call centre. We do (unfortunately
) have one in the Phillipines, which is supposed to be purely an overflow backup for when the Brisbane call centre gets swamped.
Unless there is a separate IT Call Centre for the web-check in?
Either way, I agree - keep it in Australia please
http://www.abc.net.au/news/newsitems...8/s1447393.htm