I don't know about that Stratoshpere. I've sent quite a few emails to the COO lately about various different issues and my general lack of being impressed and he's always gotten back promptly and followed it up. I wouldn't have even bothered with the old management, but someone is at least reading the stuff i send in.
It's all stuff that should be included in captain voyage reports tbh, but no one seems to fill those out, and i'm not entirely sure that they get read by anyone.