I had a HD failure last year so called the support line for a new disk. I ask them why they don't supply but he wouldn't tell me!!
Said the disk would take up to six weeks to deliver! I nearly fell off my chair!
Fortunately it arrived about two days later but the thought of six weeks with a dickie HD/no computer whilst waiting for a backup disk is just not acceptable when the disks should be (as some used to) shipped with the pc.