Well, one of the points I keep hammering is that liaison between ATC and aircrew always needs to be better, no matter how good it is. I have been in both VCR's and ACC's i gul's part of the world, and flown one of his colleagues on a fam flight. We also invited his colleagues to our unit for a party - not one RSVP'd. Also, chiglet, in your area, I have visited on one of your emergency training days, seen the VCR, played on the sim, seen your colleagues from Area, Pennine and Anglia in action... and not seen one of your colleagues on a fam flight.
I wasn't paid for the time I put in. Certainly the beancounters need to allow time for familiarisation and liaison. But how much are you prepared to put in?