How strange,
maybe give them a call and see if you can drive over and get it validated.
They told me I just needed to go to the ID dept to get it sorted out, but like I say, no one bothers about it here, just means I can't open the gates etc, that's why I haven't got mine done yet, no hurry.
Unless it's 'coz yours is a new pass(?), I have had my I.D. for years, this one is just one that's updated with my details.
Good Luck either way.
Ezy