PAXboy I have thought twice whether I should dignify your post with a reply. The Scottish radar was down yesterday causing delays. Believe it or not we don't routinely lie to our pax and we do everything we can to avoid delays. Flights leaving on time make for happier pax; make the cabin crews' lives "easier" and means we can look at maybe getting home on time.
Like most pax you have fallen into the trap of judging your flight by on-time preformance and the softness of the landing. Maybe you have a very sensitive tush, but the 737 is designed to be landed "firmly", this gets it on the ground quicker giving more runway length in which to stop.
Please try to have a little more consideration to everything that goes on behind the scenes both in ATC, on the flight deck and in the cabin. We do our utmost to make your flight safe and some delays are out of hands. We don't like having to apologise and not meeting the expectations of our paying pax. If you want us to fly the a/c in any condition with dodgy ATC and have soft landings everytime, you'd better find a some remote third world country with a plethora of 20,000' runways.