I operated a flight with a LOSA observer on it recently. It was the guy's last couple of days - he'd been here a coupla' weeks already...
I reckon Mr Ed is confused.
The observer was as cynical as I am... he says it all depends on what the company wants to "see" and he insinuated that the company may not even advise us of the LOSA survery results, or will filter them.
I wish I'd thought of the FOM seat policy as a defense... just to snarl the process. Feelin' a littel cranky 'bout all this bull**** these days.
The whole thing is a stupid party trick with no credibility. The LOSA guys do no overnight flights, it's all turnarounds. Our guy had a ticket, but was on the gen dec so he could stay aboard during our turn...
Nice 'nuff guy, retired airline driver, just does this pretend job for kicks. No illusions about the sanity or integrity of the whole thing - it's just a charade anyway.
Fly safely compadres
k-o-t-s