Hello all,
I am coming up to the end of my time at university and will get to leave this shared house behind at the end of June. I signed up for the internet from BT in December, after trying to get it from a different supplier in October, and them pissing me about for weeks before I told them to get stuffed and went to BT. When I enquired over the phone, I was told the account could be cancelled after a minimum term of three months, which sounded perfect. I believe I enquired as to why the website stated a minimum term of twelve months, and was assured I could cancel before that time.
After phoning BT, I have now learned that the 3 month rule only applies to the phone account, and not broadband. Therefore unless I transfer the account to a different property, I have to pay the remaining months to cancel the contract.
Is there any way of getting out of this? If the service hadn't been atrocious I wouldn't want to get out of it quite so badly, but they have tried to charge me for connection fees twice, even though the connection already existed. This stems from them sending an engineer out to mend a fault just two days after connection, which they seem to be confusing with the connection itself. Even though I have explained this I am regularly told that I have outstanding fees every 3 months. That and the fact that none of the numbers on their bills add up to the final amount that is apparently outstanding.
I was just wondering if I bleat enough about how rubbish they are if they'll cut me loose...
Cheers
Ginger
