I agree. JPA Glasgow is the one justification for including Napalm in the RAF Inventory.
Seriously, I have had quite a few issues with JPA, and can't stress enough how important it is that you use an Iuser Request. Seems that if you call, they lose your number or never get back to you, but they HAVE to follow up these Iuser johnsons.
Hope it helps, or it's napalm a gogo.