I work a job where they used to fly the EC. The guys say that they loved the speed and the seats but hated the door handels falling off, or the fancy screens going blank, etc, then the aircraft being grounded for days as EC USA support was not quite up to it.
Ummmm, me thinks we work at the same shop... as where I work. EC120's are parked making fine birds nests and being replaced with sometimes nice and shiny new L4's.
TGZ