I am aware that on occassion there will be a Captain on fleet who has their own pet theories about how best to distribute the bags, and this causes confusion for the GHA as they often do not know who the Captain will be when they load plan a flight. They produce a load plan as per the airlines SOP and then the 'one off' Captain countermands this at the aircraft side.
The way we solved the problem? Have a word with the fleet Captain and ask him to have a word in the ear of the rogue Captain.
Re this latest incident, it should be easy to know whether Stansted or Manchester were wrong. If the original LIRF issued by MAN showed the bulk of the bags loaded in the fwd hold then they are at fault. If the LIRF showed the bulk of the bags loaded in the rear but the loaders ignored it and loaded them in the front then STN are at fault.
Did the crew ask for the re-load because it was out of trim, or was it in trim and safe to fly but the crew preferred it loaded differently?