Can any SLF please relate your experience flyng FLYBE from BHX? We don't see what it's like out of the a/c and we try our best on board. I've noticed a decline in our german loads, some going with single-figure loads (some are also v.good though). I wonder how Lufthansa's loads are looking?
The frustration onboard at not being able to provide the service that we used to (BaCon) is very real.
Customer service is about the whole experience, from check-in to baggage reclaim. Blaming delays on airport authorities, handling agents etc etc is no good as the customer has a Flybe ticket
not a swissport or MAG/BIA Ltd ticket.
Flybe has grown massively in a short space of time, and there are huge growing pains. Will they be sorted? Not sure, time will tell.