J-Man,
Mad Rich and Max Reheat have summed up exactly what I was trying to say in the first instance, only better than I put it together! What really frustrates me, having read the new posts, is that you still don't seem to grasp basic customer service.... and it is that, basic!!
I'll give you an example, I have just warned off approx 10 people about the service. Those 10 people will tell 10 people more and so on and so forth. That will continue until the product is not respected by the potential customer. It goes back to my original point about the minimal cost involved in retaining customer base rather than the very expensive nature of attracting new ones...!
Are you starting to get what we're trying to say rather than defend the undefendable???
EGCJ