Thanks for the vote Mobi, but we have to charge $10 a sector up to a maximum of $40.00 to make it worth the effort with DJ.
However, if something goes pear shaped, and it can as those skylights engines are loaded with more traps than the Yukon in rutting season, we wear the responsibility and the cost as it is our fault.
I had an instance today for a mate where I quoted DJ on Chrissy eve LST SYD and back 04 JAN and the fare was decent. He went home to his wife, rang back several hours later and said "yes please".
On I go to the lovely user friendly rock ape booking engine and bugger me - the fare has dropped $40 each as it was "Happy Hour". Went thru the hoops and tunnels and got to the payment page and got a system error saying "Go Back".
So - I did and recompleted the booking ant tried again. The confirmation came up on the screen and I check the fare as one does. $60.00 more than it should have been. I called DJ and a very friendly guy checked it and agreed that the booking had been charged but had also had been allocated 2 change fees due to the "load on the server causing a problem due to Happy Hour".
Not happy Jan, but this was immediately refunded to the credit card and a new itinerary issued.
Good reason to use a scapegoat I guess.
At least if you use a carrier that exists in the major GDS systems, any seats that are sold are locked and loaded into our system for around 10 minutes at the price that you quoted. No such fun with LCCs and the Slylights program.
Best all
EWL