If I can give you any advice then it would be this:
Really prepare your answer's for the interview stage i:e customer service questions think about when you have given excellent customer service but also when there has been bad customer service what did you do and how did the customer feel.
Also they may ask when you have had to handle conflict again what did you do and what was the outcome and it's all question's like that if it hasn't changed since I had mine.
Always turn a negative into a positive and use words like team work, valuing other's, respect and recognition they love these.
Good luck