JPA may work better for those with it available on a nearby desk, but for many of us who can only gain access through a slow dial-up connection in another building, it is the biggest waste of time in my 22 year Service career.
A simple claim (3 lines) takes over 20 minutes to submit (if you are lucky enough to get on line in the first place). My record for said simple claim is 7 attempts all of which timed out (nothing saved) before getting to the money shot! Under the old F1771 system, I was happy, I trusted the allowances clerk to work out my dues and get them to my bank account. I can not say the same for JPA.
Hours of tax payers time wasted after one year of JPA? - More than one hundred.
Amount of money out of pocket? - Not really sure, but I am certainly down.
The bottom line? - JPA is the final straw. I'm taking my option.