Designed by a Committee
I had the pleasure of giving some people from one of the contractor companies a hard time about JPA (though sadly not those actually responsible). One of my victims immediately lauched into a standard defence about reducing a multiplicity of of geriatric systems and mandraulic processes.
"But they worked!" said I.
My other victim was much sharper and pointed out that JPA was designed by a committtee of the 3 services, plus civil servants, all insisting that their little hobby-horses were included etc, etc. Given a free hand he'd have come up with something much simpler.
Perhaps the question should be: How much is being saved because people loose the will to live before completing an unnecessarily tortuous and non-intuitive claims process.
Which reminds me, I need to submit a new claim .... Where did I write down that hideously complicated password that JPA insists I use?