I have been struggling with another JPA C**k up for the past 4 months, with seemingly endless phone calls, e-mails / I-supports etc. Many of my manhours at work have been wasted during this recent JPA event and even more on previous JPA errors.
I would be interested to hear from others with their estimates of how many manhours they and their colleagues waste each day/week/year trying to get their admin problems sorted.
As many have stated this system was unfit for purpose when introduced and in my opinion still isn't much better. When calling JPAC it seems like a lottery as to whether you get someone who knows little about what you are talking about or sound convincing but you later find the information totally wrong or tell you to contact someone else which turns out to be the wrong department for your admin problem (which was due to JPA computer errors) which eventually leads you into wanting to start throwing things around the office and start punching cabinets in sheer frustration.
Anyway back to the point, if those in higher places see how many manhours are wasted due to JPA (phone calls, e-mails / I-support, JPA website navigation for claims etc that dont fit the system, sorting out expense claims receipts etc) they see how much money it is costing them in loss of productivity and get a more user friendly system and better software to stop messing up my salary. (it's always the software at fault apparently)
