TT - Tony "The Liar"? I agree - you have to be kidding. He's a narcissistic, poisonous psychopath, positively the worst character I've seen in my (many) years in CX.
Don't let the smile fool you, the mans' a trained expert in media and emotional manipulation. Nasty, nasty, nasty.
Read this
http://www.msnbc.msn.com/id/9023604/site/newsweek/