I think I would give FR the benefit of the doubt on this sorry drama.
In a letter to the airline, she (the mother) wrote: "It seems that commercial greed and your shareholders are the only concerns of your company, with the customer being a necessary evil and inconvenience."
I guess they will feel better paying BA fares next time then.
A spokesman for Ryanair said: "We apologise to Mr Cannon that our handling agents in Bergamo did not follow the correct procedure by advising our cabin crew in advance of his broken leg.
The parents should have been at the gate to make sure the crew knew about the situation.