A pushier, nastier, grabbier, wanting-wanting, more demanding, ill-mannered, rude and irritating bunch of "passengers" (considered inserting a different adjective there) you'll not easily find.
I agree with that sentiment of Delhiites in general, not just "passengers"
*ducks*
Seriously, how stupid are the folks at the Intercontinental to have chosen a site next to the railway station in the first place? As for service, the ones in Bombay are fine, maybe its that thing about Delhiities again!
On the other hand, I cant understand the bit about the cricket match. The premises of the hotel must be large enough for any noise from a match being played - even on the street outside - to be sufficiently lowered.