Monday 16-04-07
"Creative Holiday" booked & ticketed passengers arrive at Sydney International terminal to fly on the JQ27 to Phuket.
Problem is the tickets were for a 14:40 departure, whereas the scheduled departure time was 13:30.
Additionally, Jetstar had no information about the ticketed passengers travelling on the flight in the system.
Nice start to an overseas holiday, the Traval agent stating that all normal processes were followed in the ticketing at booking process.