reminds me of the time -a j* flight from HBO -SYD diverted into CBR one night due very bad weather in SYD .the aircraft parked over at fairbairn as the appron at the terminal was full -the tech crew and some cabin crew just locked themselves in the flt deck the whole time the aircraft sat there. the pax were geting angry so the FED's were called over for bit a mussle -the aircraft arrived at 2120 hrs and by the time the fueling tanker truck got to them it was way past bedtime in SYD ie curfew -so the qf cbr ops staff spent all night on the phones drying to arrange hotel accomadation -but as luck would have it . there was no vaccancies far and wide - finally they arranged some school busses to come and take the pax upto syd -they turned up at 0430 hrs - more feds turned up to watch over the pax as they trundled off the aircraft at -0400 hrs and got the bus to syd- the luggage stayed on the aircraft and arrived at SYD with aircraft finally at 1100hrs the next day. as for custermer service or communication there was none.
