I Virginia and her colleagues are expected to 'deal' more 'professionally' with passengers of the type cited, I would suggest that their job descriptions be amended to include the word 'therapist' and they get paid a lot more money. The obese woman speaking out of turn should really have been to a shrink to sort out her food-related maladjustment instead of dumping it on the nearest suitable victim, and I don't blame Virginia in the slightest for dealing with the unpleasantness it clearly caused her, in any way she sees fit.