Ref + 10,
Absolutely spot on!
The resistance that I have seen in successive managements over the years is truely breathtaking.
The faces at the top come and go, but the almost manic resistance to offer improved T&C's remain. I've seen them jack up the ticket price to compensate for almost anything you can think of, except the wellbeing of their staff.
I've sat across the table from them on past ocassions, laid out the logic, even reminded them of their moral obligation, and often all that I got were blank stares!
We are faced with people that are truely unable to relate to their staff.
For many it will not hit them untill it is too late.
It doesn't make sense!