whenever I hear people going "Oh, my god, why can't these guys understand english"...............I ask myself one question, "How would i get on doing it in Chinese ??"......................
I think the ground guy, like most NA controllers needs to A: Slow Down B: Use standard R/T Phraseology C: show a little patience and understanding
sorry but I have every sympathy for Air china in this case...............Next time you have to ask the other guy to translate what Tapei or Tokyo are saying.....................think about this OK ??