As ever EM, you're correct. And I agree, it is nice to see others involved in the debate.
As for operations management, it is true many don't understand the issue but if they were to think about it carefully, safety issues aside; it is just plain good business to ensure that the people you entrust to run the day to day operations of your airline are properly trained. I really fail to understand how that simple fact appears to have escaped many in our industry.