I personalIy can't wait for the time when the AKL base operates it's New Zealand based cabin crew with their own on board managers, independant of Australian based crew.
QF management will be getting exactly what they deserve and they wont know what has hit them.
The chickens are already coming home to roost with reports marked "confidential, not to be copied" being shown to CSMs showing that J/C and Y/C passenger satisfaction levels are down 4% and 6%.
Interesting AND telling that P/C levels have never been higher.
One can only imagine just how bad the surveys have been of late given their historical inability to admit failures of ANY type.
I wonder what has changed of late to cause these worrying trends?
