Fantasyland, I think you are probably technicaly right, but as I said their perception is they are not part of the rank and file. In fact years ago the position was re-named/classified from maintenance co-ordinator to duty maintenance manager and it became a non technical position. The very use of the word "manager" in the title! They percieve themselves as being in a management role and therefore must tow the line. It will be interesting to see how the AIRC interpret.