Edgehill
We should have been dead at BRS, but we keep getting pax turning up for non-existent flts. 4 more this morning, all of whom booked their tickets thru lastminute.com. lastminute were told, as everyone else was, that all BACON flts ex-BRS were cancelled as of 25Mar, and they were told that on 06Mar, but lastminute, and some of the other internet agencies, have neglected to tell their customers.
So not only no flts, but the pax turning up are all (understandably) very angry and it's worse than pre-25Mar, because we have no alternatives, all the accounts with transport companies have gone, and all we can tell them to do is contact the agency themselves. BA.COM are helping, but you know what it's like trying to get through to them
GB