BA tops lost luggage league table
http://news.bbc.co.uk/1/hi/business/6524639.stm
Wednesday, 4 April 2007, 06:16 GMT 07:16 UK
British Airways lost more luggage than any other major European airline last year, figures have shown. For every 1,000 passengers carried by BA in 2006, 23 bags went missing according to data from the Association of European Airlines (AEA).
The UK's Air Transport Users Council (AUC) which released the figures said BA had admitted its performance was not good enough and had apologised. Across the 24 largest airlines, more than 5.6 million bags went missing. This is an average of 15.7 bags per 1,000 travellers.
About 85% of missing bags were returned to their owners within 48 hours, the AEA said, but it added that some "never get returned at all".
[article continues]