From the baggage staff that were forced to work for contractors and lost half their salary to the security staff who had to take massive pay cuts (and staff cuts) under Mr Parkins control.
It's always difficult when someone new addresses existing working practices that have been in place for perhaps longer than appropriate. Perhaps they were overpaid / inefficient, I can't say. What I can say is that from considerable experience the service levels in time for baggage reclaim were pityfully slow prior to Parkin arriving, not saying that they are significantly better now, but on average they are certainly no worse.