There are a couple of Pet Transport companies.
I rang Dogtrans at 8 am to collect a Welsh Springer from Waverly in Meb.
Phone call around mid day saying he was in their care and would be in YSCH at 8 that night on QF.
Phone call around 6pm from Dogtrans in SYD to say they had seen him in transit and he was ok. Thats real customer service.
When I collected him the only complaint was that he wasn't given a in-flight mag. (sorry)
Way back in 58 Meb traffic put a very pregers airport puttytat in the hold of a 1049 to Per.
Heard nothing from Per........
About 6 weeks later Mum and 5 kittens arrived back!