This person is the narrow minded twit and is probably only going to the press because the company told him to get over it and rather rightly so as he was more than likely looking for compensation
Your comments above are amazing - I am not surprised that this premium pax went to the press after being told to "get over it." F class pax pay your company a very large amount of money for a highly differentiated service.
He should have been compensated for his experience IMHO, as the service he received was considerably degraded. BTW I completely support the upgrading of the daughter, that was a humane and sensible move.
I don't have a chip on my shoulder about your company, I just find it too prone to the threat of industrial action and the attitude of a significant minority of crew/groundstaff to be poor (strangely enough, although we often cross swords on PPrune, I suspect that you are probably very good at your job and a credit to BA)