Jarvis making out a business plan to BA is a good idea but a waste of time! Once BA get a plan in its head it just does it regardless! you have to except that BA want to outsource its Handling, It makes things so simple for them no dealing with unions, no department to run internally no cost to them except the agreed contract cost with the handling agent, then if things are not going as they wish, threaten said company with not renewing contract and put contract out to tender, hence they have total control over there ground handling BUT without all the hassle that goes with internal handling. Its sad but BA internal ground handling is dead .