Once got a very nice letter from AOL technical department explaining the working of a multifaceted calculation required to calculate an areas 'Optimal' line speed after I complanied that there much vaunted 2mb package was not in anyway living upto there hype, after many weeks of investigation we in this area were told by BT the truth about the low weekday line speeds, it's your local school, soaking up the bandwidth with there IT department, something we had noticed weeks before, there offering to upgrade the areas lines to fibre during the financial year of 2011 left us rather cold on the idea when we also noticed that BT package owners were not being similarlay affected by this problem, so it's not only ISP's vendors that are capable of not only misleading the public on the expected speeds of there connections, BT has been at it from the start and untill the network provisioning is wrested from the control of the Crabs in the BT boardroom little will change here in the UK as you cannot run a competetive service with a monopoly supplier controling the network.