Flaps : Are you sure it was Air India ?
xx5572 : There is a brief DN about Sat 2. Basically there is work being done to improve the layout of the Domestic Gates and in particular I think an improvement around 83. The 86 problem crops up all the time and is mentioned time and time again. As is the problem at 84 whereby there is a bit of wood in the way of the PSAs. (And NO, it can't just be moved
)
The chopper on 14 was quite exciting. Rumour has it the stairwell to gate 15 had been visited by cleaners earlier this decade in preparation.....
As for self-service............
