Dishonest ISP
Are they all like this?
Periodically, what is usually a reasonable dialup anytime service becomes very poor - you can often hear that there's going to be a problem by the unusual modem handshaking tones. Then, either their computer does not respond to the verification, or takes a long time and/or the quoted connection speed is half or less than normal.
OK, so stuff fails occasionally but what really gets up my nose is when you report the problem they always claim there is no fault at their end and send you a list of things you should check on your computer!
I never follow this 'advice' and it appears that someone actually gets off their backside for a few minutes because the service is restored to normal.
What really annoys though, is the attitude, and the certain knowledge that some users will create all manner of problems for themselves by following this 'advice'.