Hehehe, earwig O earwig O earwig O.
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Dear Binos,
Thank you for your enquiry.
In order for us to fix your computer screen, you will have to purchase the one year extended warranty.
The price for the 1 year extended warranty is $695.20. But we are willing to offer some discount on the warranty.
This warranty will cover 1 year warranty Parts and NBD (Next Business Day On-site service) + 1 Year Complete Cover Accidental Damage Protection + 1 time faulty parts replacement + installation (within 72 hours upon confirmation order received).
If I can be of any further assistance please let me know by email.
Thank you.
Best Regards,
Mei Ping Lim
ANZ Spare Parts Specialist
Dell APOS Transactional Group (ATG)
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Thank you for your response. It is exactly what I expected. I will repeat, for the fifth time since I started this exchange, the reason for my call. I quote:
....although the computer is out of warranty, Australian consumer legislation means that consumers are legally entitled to a refund, exchange repair or replacement service at no charge (depending on circumstances) if the goods do not last a reasonable amount of time given the price paid for the item.
Before I take any further action it was suggested that I attempt to obtain satisfaction by attempting to reason with Dell. I have attempted that, and clearly I have wasted my time. If you check your records you will see that I have bought at least four Dell computers over the last few years.
Unfortunately, since you apparently believe that a laptop cannot reasonably be expected to last two years, I will have to resort to legal action. My association with Dell is now over.
Warm regards,
Binos.
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