I'm with BT Anytime and have been with BT Internet (surftime,payg) since Sep 2000, the service was good at first then went slowly downhill when I converted to Anytime in Feb. maybe lots of new customers swamping the system? It was absolutely diabolical in mid May and didn't seem to recover until the last 2-3 weeks but they seem to have sorted it out, for the last week I've been connecting at 1st attempt several times a day at alltimes (Shift worker) with speeds of 48k bps the lack of speed has never been an issue with me, I've always had 42k+ bps however the inability to access drove me to trying out the AOL free trial, I never, ever connected to AOL higher than 35k also my computer started to misbehave very badly it crashed loads of times until i binned AOL, I'm not saying that AOL was the culprit but it is no longer in my system and my system is now behaving, AOL didn't do it for me but I know personal friends who are very happy with it, Horses for courses....? BT No problems with billing but 50p per min for help(even if you're 'phoning to complain about poor service!) Why not give BT PAYG a try if you like it switch to Anytime.