Those that are posting follow ups should note that the 'letter' was not written by saddest aviator but by 'Bonernow'.
Why the 'inverted commas'? This looks like an apocryphal letter that was never sent. Possibly it was but, like others of it's type, that is not the important thing. Does it resonate with those who do actually work in the company?
To s.a. and Bone, sorry if I have jumped to the wrong conclusion.